Privacy Policy
Last updated: 5 November 2026
At Blinds & Shutters Leicester, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, request a quotation or use our services.
1. Who We Are
Blinds & Shutters Leicester is operated by Gareth Jones, who is responsible for the personal information described in this policy.
Blinds & Shutters Leicester
Gareth Jones
317A Saffron Lane
Leicester
LE2 6UE
United Kingdom
Website: blindsandshuttersleicester.co.uk
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
- Your full name
- Email address
- Telephone number
- Home or installation address
- Details of your enquiry or quotation request
- Window measurements and product preferences
- Order, invoice and payment information
- Correspondence relating to our services
- Technical website information, where collected
We only seek to collect information reasonably necessary for providing our services and operating our business.
3. How We Collect Your Information
We may collect personal information when you:
- Complete a website contact or quotation form
- Contact us by telephone or email
- Request a home measuring appointment
- Arrange a consultation or installation
- Purchase products or services
- Communicate with us about an existing order
Some technical information may also be collected automatically through website hosting, security systems and any analytics tools enabled on our website.
4. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Responding to enquiries
- Preparing and providing quotations
- Arranging measuring appointments
- Processing customer orders
- Supplying and installing blinds and shutters
- Contacting customers about appointments
- Providing customer support and aftercare
- Maintaining financial and business records
- Protecting our website and preventing misuse
- Meeting legal and regulatory obligations
We will not use your information for unrelated purposes without an appropriate lawful basis.
5. Legal Basis for Processing
Under UK data protection legislation, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
- Contract: To provide quotations requested before entering into a contract and to fulfil orders and installation agreements.
- Legal obligation: To comply with applicable accounting, tax and other legal requirements.
- Legitimate interests: To respond to general enquiries, maintain business records, protect our website and manage our services, where these interests are not overridden by your rights.
- Consent: Where consent is required, such as for certain marketing communications or optional website cookies.
6. Contact Forms and Quotations
When you submit a contact form or quotation request, we use the information provided to respond to your enquiry and, where requested, prepare a quotation or arrange an appointment.
We may contact you by telephone or email regarding your request.
Information required to process your enquiry will be identified where appropriate. You are not required to provide optional information, although certain details may be necessary to prepare an accurate quotation.
7. Sharing Your Information
We do not sell your personal information.
Where necessary, we may share relevant information with trusted service providers involved in operating our business, such as:
- Website hosting and email providers
- Product suppliers and manufacturers
- Delivery and installation providers
- Payment and accounting service providers
- IT support and website maintenance providers
Information is shared only where there is an appropriate lawful basis and where necessary for the relevant service.
We may also disclose information where required by law.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support essential website functions, maintain security and, where enabled, understand website usage.
Some cookies are necessary for the website to function correctly. Other cookies, including certain analytics and advertising cookies, may require your consent before being placed on your device.
Where applicable, you can manage optional cookie preferences through our website's cookie controls. You can also manage cookies through your browser settings.
9. Marketing Communications
We may occasionally provide information about our products, services or promotions where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of direct marketing at any time by contacting us or following the unsubscribe instructions provided in relevant communications.
10. How Long We Keep Your Data
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, accounting or contractual requirements.
Customer order and financial records may need to be retained for several years to comply with legal obligations.
Enquiry information that does not result in an order will be reviewed and deleted when it is no longer required for a legitimate purpose.
Our retention periods are determined by the type of information, its purpose and applicable legal requirements.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure website connections, access controls, software updates and appropriate security arrangements with service providers.
No method of electronic storage or internet transmission can guarantee absolute security.
12. International Data Transfers
Some third-party technology or hosting providers may process personal information outside the United Kingdom.
Where international transfers take place, we will ensure appropriate safeguards are used as required by applicable data protection law.
13. Your Data Protection Rights
Under UK data protection law, you may have the following rights, depending on the circumstances:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of information
- The right to restrict certain processing
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing relies on consent
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the details below.
14. Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before providing personal information.
15. Children's Privacy
Our website and services are primarily intended for adults requesting home improvement products and services.
We do not knowingly seek to collect personal information from children unless there is a lawful and appropriate reason.
16. Automated Decision-Making
We do not currently use solely automated decision-making that produces legal or similarly significant effects on individuals.
17. Complaints
If you have concerns about how we handle your personal information, please contact us so that we can investigate your complaint.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
ICO website: www.ico.org.uk
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website technology or legal requirements.
Any updates will be published on this page with a revised last updated date.
19. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Blinds & Shutters Leicester
Gareth Jones
317A Saffron Lane
Leicester
LE2 6UE
United Kingdom